07/24/2013 QronoCase該如何組裝

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If you are a first time user please create a qronoShop customer account here. After registration you will be able to track orders, update your profile information, and choose whether to receive special offers and other updates from qrono Inc. Furthermore, limited edition of qronoDesign products will only be available to our members.

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FAQ Catalog

  • 1. Is it required to become a member before ordering products?

    Yes, please sign up to become a member for free before you place your order.

  • 2. How do I check my order?

    You can look up your order status under service/member information/order history.

  • 3. Can’t locate your order under order history?

    Based on our experience this is commonly caused by users using different email from the one that they registered with. Also, it could be because your order was not placed successfully.

  • 4. How can I cancel my order or exchange product?

    We guarantee a 7 days return policy in accordance with the Taiwanese Consumer Protection Law. The returned product must be in brand new condition with complete content, package, and receipt. A customized product may not be refunded, please contact customer service for product defects. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • 1. Is it required to become a member before ordering products?
  • 2. How do I check my order?
  • 3. Can’t locate your order under order history?
  • 4. How can I cancel my order or exchange product?

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