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If you are a first time user please create a qronoShop customer account here. After registration you will be able to track orders, update your profile information, and choose whether to receive special offers and other updates from qrono Inc. Furthermore, limited edition of qronoDesign products will only be available to our members.


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Terms of Purchase

Terms of Purchase

Terms of Purchase Catalog

  • Shopping at qronoDesign:

    After placing an order on qronoDesign.com, the system will automatically send you an email containing order information. Please keep the mail until you have received your purchase(s). If you do not receive the email, your order may not have been completed and please contact us directly or try place your order again.

  • Shipping Method:

    All of our products are delivered by EMS, Express Mail Service.

  • International Shipping

    Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

    Please check with your country's customs office to determine the details of additional charges prior to purchase.

  • Receipt and Uniform Invoice

    For transactions in Taiwan, Kinmen and Lienchang., qrono may place the Uniform Invoice into the package.
    For overseas transactions we may place the receipt but not the Uniform Invoice according to the* laws. (* Regulations Governing the Use of Uniform Invoices: Article 4: Business entities or operations meeting any of the following criteria may be exempted from the use or issuance of uniform invoices: 33.Goods exported by business entities or service related to exports or service supplied within the territory of the ROC but used in foreign countries and provided by business entities.)

  • Return/Exchange and Refund

    We guarantee a 7 days return policy in accordance with the Taiwanese Consumer Protection Law. The returned product must be in brand new condition with complete content, package, and receipt. A customized product may not be refunded or exchanged. Please contact customer service if your purchase contains product defects. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • The Rights and Interests of Customers and Privacy Protection

    You may be asked to provide your personal information anytime you are in contact with qrono Inc. or a qrono Inc. affiliated company. qrono Inc. and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.

  • Country Regulations

    All shipments are subject to the country-specific facts and regulations in effect at the time of shipping for the country of destination. In no event shall qrono Inc. be liable for any further occurring fees. Selection and completion of proper forms for any given shipment is the sole responsibility of the customer.

  • Shopping at qronoDesign
  • Shipping Method
  • International Shipping
  • Receipt and Uniform Invoice
  • Return/Exchange and Refund
  • The Rights and Interests of Customers and Privacy Protection
  • Country Regulations

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